PRIVACY POLICY

Forge Forklift Services (“Forge,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we collect it, how we use it, and the choices you have. It applies to our website, www.forgeforkliftservices.com, and to the services we provide, including SMS/text message communications.

1. Information we collect

We collect personal information that you provide to us, which may include:

• Name and job title
• Company name
• Phone number (including mobile numbers used for SMS)
• Email address
• Business and service location addresses
• Equipment details (make, model, serial number, condition) and service history
• Details about your service, rental, sales, or parts requests

2. How we collect information

We collect information in the following ways:

• Web forms on our website, such as contact, service request, rental quote, and sales quote forms
• Phone calls and text messages when you contact us or we contact you
• Email correspondence
• In person, such as when our technicians perform on-site service or you visit our facility
• Service, rental, sales, and parts transactions in the ordinary course of business

3. How we use your information

We use the information we collect to:

• Dispatch technicians and coordinate service visits
• Send appointment confirmations, technician ETA notifications, and service status updates
• Provide parts order status and delivery updates
• Prepare and deliver quotes, estimates, and invoices
• Respond to inquiries and provide customer support
• Communicate with you by phone, email, and SMS/text message
• Send occasional promotional messages and special offers, where you have consented to receive them
• Improve our services and website
• Comply with legal obligations

4. Sharing of information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as our phone/messaging platform, scheduling software, and payment processors), and only as needed for them to perform services on our behalf. We may also disclose information when required by law.

SMS opt-in data and consent, including phone numbers collected for SMS purposes, will not be shared with or sold to third parties or affiliates for marketing purposes.

5. SMS/text messaging

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Forge Forklift Services.

Types of messages

• Conversational messages — two-way texting with our team about your service needs, quotes, and questions
• Informational messages — service dispatch updates, appointment and ETA reminders, parts order status, quote and invoice notifications
• Promotional messages — occasional special offers, promotions, and news about our services (only if you have opted in to receive them)

Message frequency

Message frequency may vary depending on your service activity and communications with us.

Fees

Message and data rates may apply. Please contact your mobile carrier for details about your plan.

Opting out

You can cancel SMS messages at any time. Reply STOP to any message to opt out. After you send STOP, we will send a final message confirming that you have been unsubscribed, and you will no longer receive SMS messages from us. To rejoin, opt in again through our website or by contacting us.

Help

Reply HELP to any message for assistance, or contact us at (657) 279-9589 or [email protected].

Consent not required for purchase

Consent to receive SMS messages is not a condition of purchasing any goods or services from us.

6. Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we work to protect your information using reasonable safeguards.

7. Your rights and choices

You may request to access, correct, or delete the personal information we hold about you. To make a request, contact us at [email protected] or call (657) 279-9589. We will respond within a reasonable timeframe and as required by applicable law, including the California Consumer Privacy Act (CCPA) where applicable. You may also opt out of promotional communications at any time (reply STOP to texts, or use the unsubscribe instructions in emails).

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

9. Contact us

Forge Forklift Services
1173 N Kraemer Pl
Anaheim, CA 92806
Phone: (657) 279-9589
Email: [email protected]